https://thegradient.pub/human-centered-explainable-ai/
Towards Human-Centered Explainable AI: the journey so far
by Upol Ehsan
May 10 2021 3:41 AM
“Not only did this system have commendable accuracy, it also tried to explain its decision via technical (or algorithmic) transparency. But, there was almost zero to no traction amongst its users. The question was—why?”